Despite how things look to anyone following my blog or Twitter/Facebook updates, there are some things that are going right. Many in fact.
So to help balance things out, I feel it fair that I should give a shout out to the guys at LMC Audio and Allen and Heath, two of the best companies I’ve yet dealt with in their fields.
LMC excelled themselves when we started investigating the possibility of purchasing our digital mixing desk. All their staff have been very helpful, and have consistently gone the extra mile to make sure we and our purchase are happy as can be. Arranging a demo of the kit was very easy, and the way they pulled out the stops to arrange a second demo at the very last minute earlier in the summer was a really good example of how things should work. JP, their head of sales i think, has been wonderful in both his honesty when things don’t go to plan, and his cheerfulness throughout. I’d highly recommend LMC to anyone looking to do the same kind of purchase and installation we’ve just done.
As for Allen & Heath… Not only do they offer great products, but their tech-support team seems very active and this shows both in the firmware updates made so regularly to add or fix features on their iLive series, and in their extremely pro-active and helpful approach to dealing with queries or requests via telephone, email or the iLive discussion boards.
Well there we have it – five gold stars to both. Other companies (regardless of their work) could learn a lot from you guys – I know I have!