Really annoyed at Microsoft, on behalf of a Windows 7-using relative. They received an email on their Outlook.com address (formerly hotmail) on 30th June saying that they will lose access to some or all of their messages as of 30th June because they’re using Windows Live Mail 2012, and server upgrades require them to immediately upgrade to Windows 10.
Thing is, they only just understand what they have now. And they’re in the middle of a larger life project, for which cutting off email access RIGHT NOW with no more than SAME-DAY notice would effectively kill the project stone-dead and potentially leave them in a *terrible* financial mess.

Sure, as the email from MS points out, they *could* continue to collect emails from the web client until the upgrade has been completed. But that’s *another* thing to learn at a time when they’re least able to put time or mental power in to processing that kind of change.

From a technical perspective it really annoys me that a simple email service needs sufficient upgrades both to server and OS/client just to deliver electronic mail, for which standards for doing this sufficiently securely and efficiently have existed for *years* now, and seem to be followed by just about every other service provider on the planet. Even Apple’s iCloud service I *think* has eventually got over itself and eventually allowed standard IMAP login from non-Apple clients.

We’ll work out a solution – but this whole thing leaves a very bitter taste in the meantime, especially for those of us who just need to coach our users to get things done, because they don’t have the time and brain-space to keep pace with *everything* going on in tech world and why it’s shaped that way.

We in tech world would do well to put the users and tasks first for a change.