Thing is, they only just understand what they have now. And they’re in the middle of a larger life project, for which cutting off email access RIGHT NOW with no more than SAME-DAY notice would effectively kill the project stone-dead and potentially leave them in a *terrible* financial mess.
Sure, as the email from MS points out, they *could* continue to collect emails from the web client until the upgrade has been completed. But that’s *another* thing to learn at a time when they’re least able to put time or mental power in to processing that kind of change.
From a technical perspective it really annoys me that a simple email service needs sufficient upgrades both to server and OS/client just to deliver electronic mail, for which standards for doing this sufficiently securely and efficiently have existed for *years* now, and seem to be followed by just about every other service provider on the planet. Even Apple’s iCloud service I *think* has eventually got over itself and eventually allowed standard IMAP login from non-Apple clients.
We’ll work out a solution – but this whole thing leaves a very bitter taste in the meantime, especially for those of us who just need to coach our users to get things done, because they don’t have the time and brain-space to keep pace with *everything* going on in tech world and why it’s shaped that way.
We in tech world would do well to put the users and tasks first for a change.