It really doesn’t feel like much time has passed since Google launched the “black bar” to navigate around Docs/Calendars/other services. And over time, many of us have come to rely on it being there.
Roll on another (wow, it’s been a couple of years already?) couple of years, and now we get this:
Yup. That’s a grid, buried among a couple other things that rarely get used. Click on it, and a list of icons appears to help take you to your chosen service. All well and good, except you have to click again to go there.
Those of us relying on pattern or muscle-memory to get things done intuitively will balk at this for a few reasons:
- We now need to click twice to get a simple thing done. Surely activation by hovering over the grid should bring up the menu?
- The grid is in no way intuitive – looking at the icon doesn’t tell me anything meaningful about what it’s going to do if I click on it.
- The grid is in a completely different place on the page from where the old navigation bar was
A little car analogy: I need to know that when I take my car for its annual service, it comes back with key consumables replaced under the hood, but with key controls (gas and brakes for example) in the same place as when I took it there, each retaining the same function as when I left the car at the garage. I don’t want to have to relearn where the pedals are, and what each does, every time I head off on a new journey. Likewise with software. Changes and improvements are a good thing. But only when managed in a way that allows the majority to keep up, or to operate the machinery safely in the way they were first trained to when taking on the machine.
It’s the small things like this (and Ars Technica has an interesting article listing similar things here) which are turning many of my tech-embracing friends and relatives back away from the tech they purchased, because they don’t yet use it enough to learn how to relearn pretty much every task they ever set out to achieve. Many of them might only perform a task once every year or two, yet every time they do, enough little things have changed that mean they’re relearning the process as a new user.
I think that’s a clear example of technology creating more stress, and more hassle – far from the technology enabling things through reducing effort and overheads.
Am I the only one thinking this way?