Mobile phones, support and contracts… (Submitted by email)

It’s been interesting seeing how the mobile phone market has progressed in a few years. Ten years ago, I’d have walked into a store, picked a handset that did what I needed it to do, and live with it as-is for the next two years or however long the contract runs for. Then wash, rinse, repeat, adding new features to the ‘necessaries’ list in the meantime to inform each new purchase. If a phone didn’t do what it should, software updates were out of the question – just check it thoroughly in the first week and if required, swap it out for a phone that does work under an exchange policy. My Nokia 6310i worked for years without updates, and was even supported by much newer OS’s for Bluetooth sync and data connectivity.

Then the smartphone came along, and specifically the iPhone and Android platforms. There are hundreds more features in these things. And that’s great. I love my iPhone and find it very hard to imaging life without one. I’d function, but with more hassle in some ways, especially with regard to navigation and planning journeys on public transport. Email and SMS have become staples of information exchange on the move in ways I didn’t even think possible, let alone useful.

The downsides with this mass proliferation of features and functionality seem to be:

1) useability – it takes longer to learn to use and harness all the new potential features that come as standard. Doing these steps, and optimising them for everyday smoothness is beginning to become as big a time drain as not using them at all. iOS6 has so many new additional features over, say, iOS4 that I’ll never realistically find time to try everything to see if and how it fits with my life and needs.

2) lock-in – there was a time for me in the late 1990’s that I came to know about standards such as POP3 and IMAP email systems and how to deploy them. I think LDAP or something like it was also available. These seemed to be worldwide standards – anything that could follow the protocol could essentially work with anything else designed to the same protocol, regardless of the software or service provider. Fast-forward some 10 or more years, and we now have a number of somewhat proprietary systems for the same functionality, branded by say Google and Gmail, or Apple and its iCloud services. Taking email as an example, IMAP functionality is claimed but doesn’t quite work as IMAP standards intended. Gmail IMAP basically works but needs a bit of tweaking to get it right. On the other hand, I’ve yet to get a bog-standard IMAP client to even authenticate to iCloud’s servers, let alone talk to them. So if I’m to exploit the additional features offered by either platform, I’m forced to use more modern, more expensive hardware for features that really are trivially easy in terms of processing power and network bandwidth, if only the providers would just stick to established standards. This isn’t strictly limited to mobile phone platforms, but it’s an important limitation that in part defines the solution deployed on my desktops and laptops.

3) software updates – all these extra functions and solutions, whether built into the device operating systems themselves or bolted on as third-party applications, require regular updates to fix bugs or security holes. This seems to be an increasing need lately, since the devices, operating systems and data protocols involved seem to be too complicated for developers to get right first time – a problem that is human in origin (nobody is perfect, right?) and will likely never be fixed while needs (perceived or otherwise) and functionality continue to grow.

My big question coming out of all this is: do I really *need* all this new technology to survive in this modern age?

If the answer is thought to be “yes”, can I live with the time and patience required to get the best of it?

I’m getting to the point where the madness has to stop – beyond retaining existing functionality, the answer to both questions is trending towards ‘no’. I’m a technology geek. By no means an expert: but this small voice feels that something needs doing to make things still-easier on these fronts if we are to see this explosion in technological functionality actually translate into useful productivity. Anyone care to add any thoughts on this?

One thought on “Mobile phones, support and contracts… (Submitted by email)

  1. Mobile phone are really growing in technology in this time. From small phones to smartphones technology has grown vast. You also discussed good information about the mobile phones. Thanks for sharing,

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