I live in a flat whose name has changed some years ago, but the name change has yet to be successfully acknowledged by the local council despite best efforts made by the landlords up until the time I moved here. Since then I’ve received several letters from TV Licensing (TVL) addressed to old property name, despite my having transferred my licence to what I knew to be the correct address for my property, and despite TVL having confirmed that they had linked the addresses on their database so that future mailing list imports will start the sorry correspondence trail again for no sane reason.
The helpful representative at the time also told me to ignore any future mailings I might receive of this nature provided that I keep up payments and keep a copy of the correct licence to show to an enforcement officer if they ever choose to show up. Having worked for TVL myself many years ago I can confirm from memory that this was the advice we were told to give to callers in similar situations to mine, for whatever reason.
So you can imagine my surprise when I received a written warning today of a pending court summons for the lack of a licence at the incorrect address, because I’ve not responded to their previous letters. Well DU-UUH! I’ve written to them this evening explaining the situation as it currently stands, enclosing a printed copy of my current valid licence asking them to honour their advice given to me when I last contacted them on this matter. Here’s hoping that common sense prevails and that their current database system is sane enough to understand that property addresses change from time to time, without the councils having had time to update their address lists. I await their response.
Believe it or not, it seems that according to this help page on their website, Royal Mail are not themselves the official registrar of postal addresses in the UK. Instead they get their data from the local councils who maintain their own lists, presumably for the purposes of tax collection and service provision. Their advice is that I now need to start chasing my local council to see if they can indeed update their records with what is now my correct address, which should hopefully stop this happening in the future.
More as it happens, as usual.