Shure and Sennheiser customer service woes

Been having some issues with some of our mics at work, and some phone calls to the technical teams at Shure and Sennheiser a couple of weeks ago proved helpful in the diagnosis of each mic.

So last week I sent each an email to their published addresses gleaned from their websites to arrange returns codes so their repair teams can put things right at our expense.

Yet, a week on, I’ve still not heard anything. So today I get to make more phone calls at our expense to chase things that have fallen through the net.

If you’re a business, and you bother to publish support email addresses and a process by which to use them, please can you at least respond in a timely manner? Businesses like mine will feel confident and continue to buy your products, paying a little more for the knowledge that you’ll support them. Lose that confidence, and we’ll move to buying cheaper products that end up costing us less both to buy and replace than a single repair process, while still giving us 90% or more of the performance.

Your ball.

Moon backlighting clouds

Random night photography…

Got inspired this evening by seeing the moon out in a mostly clear sky, which then got some lower cloud cover to make things interesting.  So we took a random walk with an old Sigma 28-300mm “travelling” lens stuck on the front of the D40.

Moon backlighting clouds - what amazed me so much was how little of the real dynamic range of the scene could actually be captured by the camera. Either the moon blows out or the clouds disappear. Anyone come across a way of dealing with this, without resorting to HDR methods?

Backyard

London Riots: Greenwich Photojournal

I took a walk through East Greenwich into Greenwich proper earlier this morning, to see for myself what (little) impact the threat of last nights’ riots had made on the local community.

There were lots of tourists doing their usual thing, though there seemed to be less than usual. Many locals were walking to work or otherwise going about their business as normal, as if nothing had ever happened. There were a lot less young people about than I’d have expected – the late-teens and early-20′s age-groups simply didn’t seem to be about. Perhaps they’re all sleeping. Maybe Greenwich just isn’t a hip and happening enough place for young people on a nice summer day. It might be that they’re keeping a low profile for, erm… whatever reason.

Here’s some pictures and comments as I found them:

Trafalgar Road

I’d heard from many Twitter posts last night that pretty much every shop along Trafalgar Road was boarded or shuttered from yesterday afternoon onwards.  I was expecting a veritable ghost-town.  What I saw this morning was pretty much business as normal.

Business as normal on Trafalgar Road
All okay here…
Not sure if the Home Guide Estate shop is normally open for business, but the boards showed it very much wasn’t today!
Mr Chung’s Restaurant – guess I won’t be eating here anytime soon.
Not riot-related, but: Really? We’re having to temporarily tarmac stretches of pavement to prevent theft of slabs? And does this signwriter have a basic grasp on spelling or grammar?
Uh-oh. Sirens. Another ambulance (out of shot) followed the convoy.
Getting closer to the high street. Looks pretty normal to me, if a little quiet.

Greenwich Market

I grabbed a coffee in Greenwich Market – best Flat White I’ve had in quite a while, I might add!

On first glance, everything looked pretty normal – tourists and traders doing their usual things.  Nobody seemed to be selling much, though.
Then I walked to the other end of the market place, and it was near-deserted. I don’t remember seeing it this quiet before even on a weekday morning. Maybe readers can let me know if this is normal or not?
These guys were nervously taking boards down from their store. Quite what horrors they were expecting to find behind them, I don’t know.
Serious military-looking helicopters. Not at all an unusual sight here, but their presence did seem more menacing than normal.

Greenwich High Street

I honestly don’t know what I expected to find here, but I was surprised by seeing so many shops open for business. Life goes on, I guess.

Some shops were still taking their boards down.
Fewer people about as expected, but looking quite unaffected, except for that one last board on the Turkish cafe. (Thanks Edith for the correction!)
Amazing to see the patchwork-quilt effect on some store fronts. Clearly much of this work was done in a hurry. It’s not like shopkeepers usually keep a few boards around in case of emergencies!
A pharmacy lurks in the boarded shadows – a sign taped just by the doorway advertised business as usual.
More boarded up windows. Clearly the worry was mainly about the high street area itself rather than the surroundings.

Journey home – and reflections

I’m glad that the riots haven’t arrived yet. Conversations with fellow locals suggested a mood of incredulousness and defiance. Some are concerned for their families and livelihoods, others despair at the loss of a generation.  Tourists perhaps seemed more cautious than I’d normally experience, but were otherwise mostly unaware of anything having been wrong.

As I walked over to the train/DLR station, I noted the Junk Shop taking its boards down, apparently the last store to do so on its rank.
The station was quieter than I’d expected given the number of people generally going about their lives nearby. A tourist with her young son happily asked for directions, and was glad I took the time to help her work out which platform she needed. She told me the signs were too confusing and there were no staff around to ask! No change here on that front at least…

As I took my train home, I saw that David Cameron had announced that the events of this last few days apparently show “that there are things badly wrong in our society”. Well thank you Sherlock, I think a good number of us had already deduced that. Still, his speeches yesterday and today have come across to me as some of the first clear-talking I’ve heard in quite a while on any political issue in recent times. And I hope it continues, supported by  appropriate action to match.

Another lady stopped me for directions after I got off my train. We got talking. She was new to the area, having apparently moved here from Nigeria, via some other London suburbs along the way. She felt that the excuses given by those involved that they were bored were simply irrelevant – that they really were just excuses to kick off. She suggested that engaging young people in society, enabling them do something useful, and to contribute to the world around them would be good starts.

As for I’m not sure what I think. But I am encouraged by what I’ve seen today. This is not a suburb living in fear. It seems to me the boarding-up of yesterday and the keeping-calm-and-carrying-on of today stand in clear defiance to whatever might come our way.

Oh and one last gambit: Apart from the car I photographed going by earlier, I didn’t see a single policeman the whole time I was out, until a vanload of officers disembarked outside Westcombe Park police station.

London Riots: God protects…

Interesting seeing how God protects us when we choose to live for, work for and serve Him rather than ourselves. A while back I lived in Walworth, just a couple of roads away from the goings-on detailed in the following quote, submitted anonymously to The Guardian earlier this evening:

I turned up at the Morrisons supermarket branch on Walworth Road, SE17, at about 6.50pm only to find the place shuttered up and one of the few members of staff remaining by the back door telling me that they had closed early as it was due to “go off” in Peckham, four miles away, at 7pm.

I left and dropped into a bar to pass on ‘the news’ only to see BBC World footage on the TV, taken from a helicopter by the look of it, of nearby Lewisham burning, and Peckham soon after. Within minutes, fives and sixes of masked blokes were running past the bar and through to the main street, a handful dumping cars outside the bar on double yellow and charging through to the nearby thoroughfare, which the police had blockaded at the north end in the vicinity of the Tankard pub, along the side road from the police station.

Buses were stopped and abandoned, I’m told, and looters were laying siege to Lynne’s Electrical, jewellery and pawn shops, the Carphone Warehouse, Foot Locker and later M&S and finally Argos, and that’s all that I heard. Others will have been done, although the Turkish supermarket was apparently left alone.The pie and mash shop in the sidestreet of Westmoreland Road was also entered and trashed

Young men, 90% of them black, and the occasional middle-to-old aged black woman, then spent the next hour or so running through the sidestreets with their pickings, the first of them with widescreen TVs, boxes that contained kettle-sized electrical goods, trainers and the like from Foot Locker, and M&S clothing. A white 20-something one with a bad limp came to the door of the bar to ask them to call him a cab. The request was declined.

Some of the looters dumped gear in nearby gardens and returned to the Walworth Road, others had filled wheelie bins with whatever and were pushing them home, while the professionals returned to the double-parked cars (BMWs and the like, tinted windows in at least two cases) before replacing their masks and returning for any pickings they may have missed.

Innocent people turned up at the bar who had been diverted around the sidestreets, one telling me he saw a gang of about 10 black youths throw a man off his motorbike at Albany Road traffic lights before another rode it on in the direction of Camberwell. then the cyclists around him at the traffic lights who tried to help were attacked with weapons by hooded and/or masked vigilantes coming from the vicinity of adjacent Burgess Park.

People in the bar who lived on the other side of the Walworth Road were ringing relatives/kids on the other side of it not to open their doors to anyone – it was anarchy in the literal sense of the word.

Two police vans finally made it up to Argos at about 8.30pm, which dispersed the people in and outside there sporadically. They had been in there for about an hour though people were still loitering in nearby streets with intent at nightfall. We can only hope that nothing is torched by late arrivals who find themselves empty handed. That, or the police regain control of the thoroughfare.

What I find most amazing, is that had I not married and moved away, then after the day I’ve had at work today I’d have walked home. To Walworth. At that time. And gotten completely caught up in it all. There are no coincidences.  God knows what He’s doing, even when I don’t know anything…

I can only hope and pray that such protection continues to be afforded while the authorities bring things under control.

Westminster weekend/evening parking charges go live

So Westminster is to start charging people to park between 13:00 and 18:00 on Sundays, while extending midweek parking charges to midnight on weekday evenings.  Hourly rates are said to be between £2.20 and £4.40.  (source:  BBC News article)

This will put a serious dent in the wallets of anyone wanting to drive to volunteer at our church. A further consequency might be that parking on single-yellow lines (as many people have done for Sunday church services for years) will now be enforced as well as the charging in proper bays.

Yes, it might help ease traffic flow a little, but on the flip-side it will certainly hinder volunteers coming in to set up before public transport services start up on Sunday mornings.  It will also make life unnecessarily difficult for the infirm, elderly and disabled people wanting to come to church or to shop in Westminster.  I’m sure this will also be a further hinderance to those of us visiting family or friends.

I myself don’t own a car, but I’m not looking forward to the next weekend trip with a hire car where I need to run an errand at church before driving on to meet family elsewhere in the country. Still. I’m just an individual working human, therefore a cash-cow for local government, it seems.

So:  If we’re going to strangle car parking in the area, can we at least see Mayor of London and TfL provide tubes/trains an hour or two earlier AND an hour or two later to encourage more people to take public transport?  For the earliest Sunday starts I encounter, buses simply don’t cut it from anywhere outside Zone 2 – they’re too unreliable, too tiring, take too long and often leave me travelsick – hardly a great start to a working day.